Building or renovating a home is a major milestone, but the homeowner journey doesn’t end at closing or project completion. In fact, the post-completion experience often determines whether clients become loyal advocates or one-time customers. The weeks and months after move-in are critical to your reputation, referrals, and repeat business, yet many builders and renovators unintentionally lose momentum during this stage. In this webinar hosted by CHBA with Tim Bailey, Director of Operations for Avid at ECI Software Solutions, participants will explore the most common post-completion pain points and how best-in-class builders and renovators elevate the customer experience after the keys have been handed over. Learn from practical insights to strengthen homeowner relationships and drive long-term loyalty through referrals, repeat clients, and stronger online reviews. 

Presented by:
Tim Bailey, Director of Operations for Avid at ECI Software Solutions
Natasha Rombough, Director of Marketing & Communications, CHBA